Terms & Conditions
In general, Pear & Coin Ltd (hereinafter "We") Terms & Conditions are according to EU consumer rights legislation.
Delivery and P&P
If we do not have the product in stock, we aim to ship the ordered goods within 2-4 weeks of purchase. If in stock, shipping is done the within a week of order. However, depending on our inventory and production utilisation, shipping can be delayed up to 3 months. Delivery time depends on the destination of the products. Please let us know before shipping, if you'd like to arrange an express delivery.
We always confirm the order, as well as shipment by e-mail.
Postage and Packaging (P&P) is paid by the customer. The delivery costs and time depend on the shipping address of the customer. We have assigned fixed postage and packaging costs for different countries in our webshop. We reserve the right to change the price of postage in the case of the actual postage cost being significantly higher compared to the fixed price in the order. In these cases we will always contact the customer personally and agree on the arrangements and payments separately.
Customs and local taxes payments are naturally paid for by the customer.
We guarantee our products for two (2) years warranty. We quality check every product before shipping and package the products immaculately for shipping. In case of a defect, we will replace the product free of charge or offer a full refund.
The warranty is subject to the defect being Pear & Coin Ltd's fault. If the defect arises from postage or courier services or neglicence of the purchaser or misuse of the product, the warranty is void.
In case of warranty, we reserve the right to receive documentation describing in detail the defect, including photos, as well as a description of how the defect was noticed and in what situation. The customer can be asked to provide more information upon request, showing that the defect was indeed the fault of Pear & Coin Ltd for the warranty to be in effect.
Pear & Coin Ltd's products are only meant to be used inside, for normal furniture use and are subject to normal wear and tear. Any direct or indirect damages to the product or persons inflicted by improper or unusual use of the product are not covered by the warranty and Pear & Coin Ltd. is not responsible for these damages in any way.
We have designed the furniture to be durable by choosing the best quality materials and finishes, but customers need to acknowledge that wood is an organic material and will show marks of use, yet usually in a charming manner.
Customers have the right to return the goods for 14 days after receiving the goods. Delivery and returns costs are always paid for by the customer.
If the return is due to a defect, proof of the defect is to be provided by the customer.
If you want to initiate the returns process, please use the RETURNS FORM.